Company Policies

Welcome to Reagan’s Toy Chest!

Our mission is to provide educational children’s toys and unique gifts to the public!  We strive to deliver more than our customers expect.  Our growing selection of unique gifts and educational items for babies, toddlers and school age children are of the highest quality and thoroughly tested by parents who care about making a difference for our youth!

Telephone Hours

Monday through Friday – 10:00 AM. – 4:00 PM. Arizona Time

Contact us at 888-683-1910 or support@reaganstoychest.com.

Satisfaction Guaranteed

We strive to do more than meet your expectations—we want to exceed them! Your satisfaction is our priority. If your order is not as you expected, please let us know by contacting us immediately at 888-683-1910 Monday through Friday – 10:00 AM. – 4:00 PM. Arizona Time. We will do our best to make it right. If all or part of your order needs to be returned, we only accept items in their original unused condition.

** Special orders, Christmas, Valentine, Halloween costumes, or any holiday outfits, worn or personalized items are not returnable. Postage for returned items, and exchanges are not refundable.

Credit Card Security

Your payment information is completely encrypted. No credit card or personal information is ever sent via email or other non-secure means. Your information is kept private. We do not share your private information with anyone. Please review Reagan’s Toy Chest Privacy Policy.

Reagan’s Toy Chest is a division of LRB Enterprises, LLC. All Credit Card statements will read the charge from LRB Enterprises, LLC.

You can shop at Reagan’s Toy Chest with confidence. We have partnered with PayPal, a leading payment gateway to accept credit card payments safely and securely for our customers. PayPal manages the complex routing of sensitive customer information through the credit card processing networks.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Security and Protection Policy.

Claims and Returns

If you have a problem or discrepancy with an order, contact our customer service department immediately at 888-683-1910 Monday through Friday – 10:00 AM. – 4:00 PM. Arizona Time. Please have your order number when you call.

All claims for shortages, damages, etc., must be made within 48 hours of receipt of merchandise.

Absolutely NO CASH REFUNDS.

All returns subject to restocking charges up to 30% depending on manufacturer in addition to freight charges.

All unclaimed or refused shipments are subject to restocking charges up to 30% depending on manufacturer in addition to freight charges.

No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.

Availability of merchandise is subject to change or discontinued without notice. In the event an item is out of stock after a purchase is made every effort will be made to provide a “like” product for that purchase or a full refund will be given for that specific item.

Items That are Not Returnable

*All personalized items

*Any items not returned with original packaging

*Any Holiday Items

*Absolutely NO returns on printed, washed, or decorated merchandise. Garments must be inspected before printing.

*Baby Gift Baskets and Gift Collections

*Custom made or special orders.

*Blankets and Stuffed Animals.

*Clearance or Sale Items

Shipping and handling costs WILL BE deducted from the return as the item was shipped at no charge to you.

 

Shipping

Please allow 7 to 10 business days from the time we receive your completed order to receive your merchandise. Personalized items may take longer. Certain items may not be available for shipping outside the contiguous 48 United States.

We DO NOT ship to Alaska, Hawaii, Puerto Rico or other US territories or PO Boxes.

In some cases we can ship outside of the US depending on the product and availability. Please call for shipping in your area.

Any questions regarding shipping should be sent to support@reaganstoychest.com. Orders are processed immediately. If you need to cancel your order, contact us at 888-683-1910 within 24 hours. We will do our very best to accommodate your request.

Our shipping policy provides FREE shipping on all products. In the event an item is returned the shipping cost of that item WILL BE deducted from the return amount.

Expedited Shipping

Expedited shipping is not overnight shipping. It will depend on the item ordered and availability to ship. Normally Expedited shipping, if offered, is 1-2 business days. Expedited Shipping is generally not available on personalized items. Our free shipping is only for standard shipping speeds. If you need an item faster please contact us for item availability and shipping speeds.

International Shipping

Please contact us directly if you are outside of the contiguous 48 United States for purchases. You may contact us at 888-683-1910 or support@reaganstoychest.com. Some items are available for shipping to Hawaii, Alaska and Canada.

How will the merchandise be shipped to me?

Our products are provided by many vendors; USPS Priority Mail, USPS Parcel Post, UPS or FedEx Air or Ground. At times some of our manufacturer’s names will be on the packing slip and/or shipping materials representing Reagan’s Toy Chest.

Will I be charged Sales Tax?

All products purchased from and/or shipped to the State of Arizona will be charged the Maricopa County sales tax rate of 7.80%.  In the event you are in a district or county that reports a higher tax rate you will be responsible for claiming the difference on your taxes.

Contacting Us

If there are any questions regarding these company policies you may contact us using the information below.

Reagan’s Toy Chest

a division of LRB Enterprises, LLC

2297 E Redwood Ct
Chandler, AZ 85286
United States
support@reaganstoychest.com
Telephone ~ 888-683-1910
Fax ~ 888-683-1920

Reagan’s Toy Chest and LRB Enterprises, LLC reserve the right to change any of the above policies and procedures at any time without prior notice.

© Copyright 2012 and beyond | LRB Enterprises LLC. All Rights Reserved.

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